• What payment methods do you accept?

We accept the following payment options:

  • Visa
  • Visa Debit
  • Mastercard
  • PayPal
  • Apple Pay

All credit and debit card holders are subject to validation and
authorisation by both Auros and the card issuer, to maintain
security and prevent fraud.

  • When will payment be taken?

If your card is authorised, we’ll send you an email confirming your order has been successful.

Payment will then be taken upon dispatch.

If your card is not authorised, payment will not be taken and we’ll email you to let you know that your bank or card issuer wouldn’t authorise the payment.

Please take great care to enter all your details accurately during checkout, as often incorrect or incomplete information can result in your bank or card issuer declining payment.

If you’re unsure why your payment is declined, please contact your card issuer or bank.

  • What currencies do you accept?

We only accept payment in pounds sterling.

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FREEPHONE 0800-056-4722

Please be aware that our telephone lines may temporarily be disrupted due to COVID-19. We will do our best but may not be able to answer every phone call. Please e-mail us if you cannot get through.

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