Our policy is to ensure that you are satisfied every time you place an order with PumpingIronStore.com. If you are unhappy with an item or if you simply change your mind, please return it with our completed returns form (found on the back of your invoice), unused, having taken reasonable care of it and complete with packaging and all components, for a refund within 10 working days. You must comply with the following conditions to enable us to process a refund or exchange:
- We receive the returned product(s) within 30 days from the original date of delivery
- The returned product is unused and within its original packaging
- All original labels intact and in a condition to resell the product
- Please include our completed returns form within the parcel with your returned item
A refund will be issued for the full price of any product that is returned to us in accordance with the terms of this returns policy (excluding the original postage charge and excluding the costs of returning a product to us). All requested refunds are issued back to the original payment method within 10 working days of receiving the parcel. If you feel we have not acted within the stated timescale in issuing your refund, please email our customer service team on firstname.lastname@example.org who will assist you further. Unless the item is deemed faulty and a fault of Pumping Iron Store, the cost of postage will be deducted from any refund, even during postage offers.
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item by filling out the exchange section of our returns form (found on the back of your invoice) and return any item to us by post. When we receive your item, we aim to dispatch your exchange request within 5 working days.
Where you return a product in contravention of this policy, we will not refund or exchange the product. We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product. If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
- Please note that we CANNOT accept returns or exchanges on underwear or swimwear due to hygiene reasons
- Please note ANY items returned covered in animal or human hair may NOT be exchanged or refunded
- Please make sure the item that you intend to return is not visibly worn, damaged, marked in any way
- If you return your item(s) beyond the 30-day period or what we deem to be a non-sellable condition
If under the unfortunate circumstance, you receive an item that is faulty, please contact our customer service team on email@example.com who will be able to assist you further. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us for a refund or exchange. Please include your receipt of postage, we will happily reimburse the return postage cost.
PUMPING IRON STORE
25A Friars Square Shopping Centre