Shipping

General Information.

• Pumping Iron ships using Priority Mail and will be delivered to you within 10-15 business days
• Once you receive your tracking number, please allow at least 24 hours for it to update on usps.com. We do not ship on days USPS is closed. This includes weekends when our warehouse is closed and during holidays. Click for a list of USPS holidays.
• Pumping Iron sends an email receipt with every order. If you place your order and you do not receive a notification of your order within 24 hours, please contact us. This indicates the email address we have for your order is incorrect or might be ending up in your spam folder.
• If your package is returned to us as undeliverable we will contact you as soon as it arrives back. At that time you will be given a coupon code equivalent to the amount of your purchase minus the shipping fee you originally paid and a minimal reprocessing fee.
• We cannot issue a refund or in any case, cancel the order. We are not liable for an undelivered package due to an incorrect shipping address, lost while in transit, or being left unclaimed at the post office.

Rule of thumb: All orders were provided with a tracking number and it’s your responsibility to track your parcel.

 Shipping Times

• The Standard shipping time frame is within 14 business days. Please note that delivery may vary depending on your customs process specifically with international orders.
• We offer worldwide shipping but there may be shipping restrictions on some products, and some products may not be shipped to some destinations. We post USA shipping restrictions on product listings.RESHIPMENT:Please note that reshipment and store credit are possible for orders that are returned to it’s sender. This is despite the investigation and coordination with your local courier. Please always check your local courier’s report, They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom.

  If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.

  For lost packages while in transit, or stolen parcels after it was delivered, we do not offer a reshipment. Instead, we will provide a 30% discount valid for any of your future orders. Please note that shipping fee and banking fees are not refundable.

• Shipping times will vary depending on your address (shipping estimates are provided at the checkout).

REFUNDS

• We do not process refunds if the research product bought did not deliver the expected results. Please be guided that each result may vary, rest assured that our products are the best quality you’ll ever find in the market.

NOTE: All refund requests are subject for approval and a 25 USD refund fee will be applied.

All cases that qualify for a refund only have 90 days to file a claim.

All paid requested cancellations are charged a $25 processing fee. Banking inconvenience charges are non-refundable.

We strongly advise that If you don’t have confidence in us yet, please make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.

Import Duty/Tax

• Import Duties / Taxes are required by law – please check the customs laws in your country if you are unsure about the fees, we do not have control over import duties.
• If you refuse a shipment for unpaid customs fees, your order will be refunded but shipping fees (both ways) will be deducted from your refund value.

Returns or Damages

In order to protect both parties, we encourage you to refuse any delivery that may seem damaged or tampered with in any way. This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped. Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.

Missing, Wrong, Damaged, or Defective Item

For any missing or damaged items, we can reship them as long as you secure a photo of the product received ” as is, where is “. As soon as you receive the products, and notice any missing or damaged, or wrong items, secure a photo and contact us immediately. All claims must be supported by a photo for us to file a request for a FREE reshipment.

For seized and missing parcel that are tagged as delivered, we do not process a refund or reshipment, only a 30% discount will be provided to compensate you for what happened. Please understand that delivery is completely out of our control.

This is why we advised our customers to know your importation rules before placing an order and you should be aware of the possibility because 100% delivery is not guaranteed for these types of products.

For any issues, we must be notified within 7 days from the delivery date of any issues regarding your order.

Should you have other questions or concerns about these shipping terms, please email us at [email protected]