- All orders will be processed and dispatched within 2-24 hours (Monday-Friday).
- We offer worldwide shipping with express courier services for a fully-tracked, fully insured shipping service.
- Shipping times will vary depending on your address (shipping estimates are provided at the checkout).
- Import Duties / Taxes are required by law – please check the customs laws in your country if you are unsure about the fees, we do not have control over import duties.
- If you refuse a shipment for unpaid customs fees, your order will be refunded but shipping fees (both ways) will be deducted from your refund value.
Returns or Damages
In order to protect both parties, we encourage you to refuse any delivery that may seem damaged or tampered with in any way. This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped. Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.
If you have provided insufficient address details and your order is subsequently returned to us, you will be given the option to resend (shipping costs covered by yourself) or issued a refund for your order minus any original delivery charges paid.
You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue. This does not affect the regular returns policy timescale.