Please note we are no longer based in the UK, therefore we can no longer offer next day delivery within the UK. Orders are dispatched from the UAE.
- All orders will be processed and dispatched within 2-24 hours (Monday-Friday).
- We offer worldwide shipping with DHL courier for a fully-tracked, fully insured shipping service.
- Shipping times will vary depending on your address (shipping estimates are provided at the checkout).
Returns or Damages
In order to protect both parties, we encourage you to refuse any delivery that may seem damaged or tampered with in any way. This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped. Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.
If you have provided insufficient address details and your order is subsequently returned to us, you will be given the option to resend (shipping costs covered by yourself) or issued a refund for your order minus any original delivery charges paid.
You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue. This does not affect the regular returns policy timescale.