Here at the we take great care to ensure that your purchase reaches you promptly and in excellent condition.

  • Orders placed before 5:00PM GMT (Monday-Friday) are dispatched from our warehouse the same day, subject to stock availability and any security checks.
  • Orders placed after 5:00PM GMT during the week or at weekends are processed and dispatched the following working day.
  • We are able to dispatch the same day, right up until 6:15pm (on most occasions) if you have an urgent last-minute order – please call us on 0800-056-4722 to make a request.

In order to protect both parties, we encourage you to refuse any delivery that may seem damaged or tampered with in any way. This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped. Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.

If you have provided insufficient address details and your order is subsequently returned to us, you will be given the option to resend (shipping costs covered by yourself) or issued a refund for your order minus any original delivery charges paid.

You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation. This does not affect the regular returns policy timescale.

Shipping to the USA and ouside of the EU – 5-10 business days.

Shipping within the EU – 3-10 business days.

Shipping within the UK – depending on the delivery option you choose at the checkout (Special Delivery for arrival next day or Recorded Delivery First Class within 1-2 days).

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